1. The customers can send email directly to firstname.lastname@example.org or email@example.com. Our salers will reply your email within 24 hours. After confirming all details, the order can be arranged immediately. You can also call us +86-18765287179 or +86-18561628652 for quick answer.If the orders need template and hair sample, you can send them to us. We will copy and keep them on file for future use. 2. For payment method, we can accept PayPal (5% PayPal charge), Western Union, Money Gram and bank transfer. As soon as receive payment, we will arrange orders. 3. The normal leading time for custom made order is around 6-7 weeks and rush for 3-4 weeks. For stock toupee and wig, they can be sent out within 3 days after payment. If you want to check the schedule of the order, send email to us. Our salers will check and reply you then. 4. Before arranging shipment, we will confirm your shipping address and telephone number. If there isn’t any problem, we will arrange shipment via FEDEX, DHL, UPS and other international express.